Before you begin any troubleshooting steps, ensure that your vehicle is manufactured based on the OBDII North American protocol. This means that it will be compatible with your tracking device.
Before you begin any troubleshooting steps, ensure that your vehicle is manufactured based on the OBDII North American protocol. This means that it will be compatible with your tracking device.
See the DashTrac website for information on OBDII compatibility for your vehicle. If your vehicle is not listed, contact sales@comettracker.com.
Perform the following steps first if you are having trouble with your device:
· Check power to the OBDII connector - see your vehicle's operations manual for instructions
· Ensure that the device is properly connected
· If necessary, install the device in another vehicle to test function
· Check for normal LED activity
· After the device is enabled, check the web application to see if it displays on the map, or is listed in one of the grid areas (Live View, History, etc.)
|
Issue |
Try this: |
| Vehicle Compatibility | |
|
All device LEDS are off |
Verify that your vehicle is on the list of OBDII-compatible vehicles. If you are still not certain, contact sales@comettracker.com. |
| Power/Connectivity | |
| All device LEDs are off |
1. Ensure that the OBDII connector is receiving power from the vehicle. 2. Remove and reattach the device securely to the OBDII connector. 3. Remove the device to another vehicle, and check for function. 4. If your vehicle is OBDII-compatible, and the LEDs still do not function properly, have the OBDII connector examined by a mechanic. 5. If the OBDII connector is receiving power, but the LEDs still do not function properly, contact support@comettracker.com to request a Return Merchandise Authorization. |
| Web Application/Reporting | |
| No listing for the vehicle displays in the Live View grid or map |
1. Ensure that the device is attached securely to the OBDII connector. If necessary, remove and reattach the device. 2. Check for normal LED activity on the device. See the manual for your specific device to verify normal LED display patterns. 3. If your vehicle is OBDII-compatible, contact support@comettracker.com. If your vehicle is not compatible, contact sales@comettracker.com. |
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