RMAs are valid for ten (10) days from the date of issue.
1. Ensure that you have first performed the steps outlined on the Troubleshooting page before contacting Actsoft Product Support.
2. Contact support@comettracker.com for additional troubleshooting instructions for your device.
If it is determined that the device is defective or must be repaired, a Return Merchandise Authorization (RMA) will be issued to you via email. This electronic authorization will display an alphanumeric value in the upper right corner, similar to the following:
RTN000 # # # # Note: The 4-digit number at the end of the sequence is your RMA number.
RMAs are valid for ten (10) days from the date of issue.
3. Enclose a copy of your RMA form with the device(s) to avoid processing delays.
4. Use a shipping method that provides a tracking number or delivery confirmation, and return the device to:
DashTrac™ RMA Department
37 Bonair Drive
Warminster, PA 18974
Please note that the manufacturer will not be held responsible for devices lost in transit. COD returns will not be accepted - shipping fees for returned units must be prepaid by the shipper.
Return shipments will be provided by the manufacturer. Please allow 7-10 business days after the device is received for return.
If you have any other questions, or need further assistance with your return, please contact support@comettracker.com.
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