1. Click on the Alerts menu option at the top of the screen, and choose Timeout.
2. From the top right corner, choose Add. The Add Alert dialog displays.
3. On the dialog, choose Enabled if you would like for the alert to be effective immediately.
4. Name the alert in the Alert Name field. Required fields are outlined in red.
5. Enter a description for the alert in the Description field.
6. To monitor your tracking users only, click the My Tracking Users checkbox.
7. Click the drop-down arrow in the User field to select from a list of users to monitor, or type user names directly into the field.
Additionally, you can click the X at the end of a user name to delete an individual user, or click the X at the end of the field to delete all users from the list. Currently inactive users that you select will display with a circular red indicator.
8. Click the drop-down arrow in the Groups field to choose from a listing of groups.
9. Enter a value in the threshold fields for the maximum amount of time that should pass before an alert is sent. Enter a numerical value, and then choose from Min(s), Hour(s) or Day(s).
10. Set the Start Time and End Time for the alert, and choose the days on which the alert will be enabled.
11. To send alert notifications to individuals, enter the email addresses, separated by commas, in the Send notifications to these emails field.
12. Click Save.
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